Now that’s a customer!

It would be fascinating to know, just by looking at a person, whether they are a member of the Winning Brands family of customers; but of course that’s impossible.  Nonetheless, situations arise that reveal that this family may be larger than we realize!

At dinner last Saturday in a Red Lobster restaurant in Canada, Winning Brands Product Training Director, Lorne Kelly, was eating with a friend.  At the neighbouring table, a group of 12 patrons were enjoying themselves and wrapping up what appeared to be a great evening.  Just as the food server was clearing the table, with guests still seated, the food server’s foot caught one chair causing all the dishes in her arms to come tumbling down.   The patrons escaped much of that carnage, except for one unlucky fellow who got a back full of melted butter from his lobster meal. His sweater was covered in a thick buttery mess.  The foodserver and manager quickly offered to pay for the cleaning of his clothing.  The patron was being generous in spirit and declined, but still clearly uncomfortable in his experience.  

Lorne witnessed everything.  He quietly went to his car, retrieved a bottle of Winning Colours Stain Remover and gave it to the patron with quick instructions.  The manager and food server became aware of what Lorne had done and expressed strong thanks for the gesture.   Lorne’s own food server also learned of what he did and stated, unprompted (paraphrasing) “I love Winning Colours – I use it on my pet messes.  After learning more about it from a friend I also started using it on food stains on my clothing.  I bought my first bottle at Home Depot and fell in love with it so much that I went back to Home Depot and bought a case of 12!”    Lorne, being delighted, but skeptical, asked for reconfirmation that he heard accurately.  His food server confirmed that she did in fact buy an entire case of 12 so that she can share it with her friends and not be without it.

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How many other such stories are out there unknown to us?

Special local promotion of Winning Colours Stain Remover at a Home Depot Canada store in 2009. Winning Colours is not yet available at Home Depot in the USA, but hopes to be one day in order to be available to consumers coast-to-coast in America. Everday "real life" situations such as the one described above are likely to increase over time as word about Winning Colours spreads through the "grapevine". There is no better form of advertising than word-of-mouth by satisfied customers who have experienced their own stain rescue situation.

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