It is not possible for reasons of commercial privacy to provide specific details of the training at Lowes, or other customers, however the following brief extract from today’s Customer Quality Assurance Report assocated with the implementation of such training accurately reflects the tone of the process. The bottom line is that Winning Colours Stain Remover is earning the reputation of being a product to have, and Winning Brands as a company that cares about mutual success. We do not have permission at this time to post the training pictures.
- “…Completed ____ store in Ohio. As I arrived early enough yesterday, two trainings at this store were possible, one last evening prior to close and one this morning as was originally scheduled. The staff was attentive and two of the staff were already using Winning Colours at home due to samples having been sent to the store a number of months ago. It was nice to discover that their personal experiences were in line with others and ”X” said his wife has already fallen in love with it. During training, a display was created with the assistance and permission of the manager. “Y” was very keen to see us do well and while training last night two non-paint department staff joined in. Also “A” and “B”, former department managers watched. Both were impressed with the demos and the background highlighting the versatility of W/C…. I would rate this training visit as a 9 out of 10…”
The full reports propose ways in which we can better serve our customer’s needs in a manner that is consistent with their preferred internal processes. Quality Assurance protocols are figuring more prominently in all that we do because the scale of operations is likely to ramp up in 2011. It will be more important than ever to deliver consistent performance to the customers, getting it right the first time, every time.